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At Get My Supplies, your satisfaction is our top priority. While we aim for every order to be perfect, we understand that occasionally a return or exchange might be necessary. Please take a moment to review our guidelines below.

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1. Return and Exchange Eligibility

To qualify for a return or exchange, please ensure the following conditions are met:

• Condition: Items must be in their original, unused condition, complete with all original packaging and suitable for resale.

• Timeline: You must initiate your return or exchange request within 30 calendar days from the date your order was delivered.

• Packaging Integrity: Returned items must be in their original packaging, which should be free from damage.

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Exceptions - Non-Returnable Items:

Certain items cannot be returned or exchanged:

• Customized Orders: This includes any products that have been specifically altered, printed, sized, or formulated according to your unique requirements.

• Special Order, Non-Stock Products: Items not part of our regular inventory that were specifically sourced for your order (for example, specialized strapping seals with minimum order quantities or custom-printed adhesive tapes).

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2. Reasons for Returns and Exchanges

We accommodate returns and exchanges for the following reasons:

• Our Error: If we made a mistake with your order (e.g., wrong item shipped, incorrect quantity), we will gladly accept the return and arrange for an exchange or full refund at no additional cost to you.

• Change of Mind: If you've simply changed your mind about an item, you can return it, subject to a restocking fee ranging from 15% to 20%. The exact percentage will depend on the specific item and circumstances.

• Your Order Error: If you ordered the incorrect product size or type, we will accept the return. However, all shipping costs associated with the return and any subsequent shipment of an exchange will be your responsibility.

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3. How to Process Returns and Exchanges (Step-by-Step)

To initiate a return or exchange, please follow these steps:

• Contact Our Support Team: As soon as you identify an issue or wish to initiate a return or exchange, please reach out to our Get My Supplies Customer Support Team immediately at sales@getmysupplies.com.

• Provide Your Order Details: Please have your original Purchase Order (PO) number and/or Invoice number readily available when you contact us.

• Explain the Situation: Clearly indicate the item(s) you wish to return or exchange, the quantity, and the specific reason for your request.

• Customer Return Shipment (if applicable): In most instances, you will be responsible for arranging and paying for the shipment of the item(s) back to Get My Supplies.

• Obtain a Return Authorization (RA) Number: Our Customer Support Representative (CSR) will provide you with a Return Authorization (RA) number. We cannot accept any returns without a valid RA number.

• Arrange Pickup (if applicable): If Get My Supplies is arranging the collection of the incorrect or unwanted items, you will need to provide the complete pickup address, available receiving hours, and the name and phone number of a knowledgeable contact person at the location. This ensures a smooth and efficient pickup process for our carrier.

• Label Your Return Shipment: Clearly mark the RA number on all returned skids or boxes, as well as on any accompanying documentation.

• Processing Exchanges: If a replacement item needs to be sent to you, Get My Supplies will create a new order to generate the necessary shipping documents. The return and subsequent credit will then be processed to reconcile the invoicing.

• Credit Processing: Refunds for returns are typically processed every Friday. Please allow sufficient processing time for the credit to appear in your account.

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Thank you for choosing Get My Supplies. If you have any questions about our returns and exchanges process, please do not hesitate to contact our Customer Support Team.